Information we hold about you may include any one or more of the following types of data:
Account information: When you register to use, purchase or engage with any of FFC’s goods and/or services, the minimum information we will usually ask you to provide is your name, email address, country of residence, telephone number, and year of birth. We may also ask you for additional information depending on the nature of our interaction with you.
Transactional information: When you purchase tickets (including where tickets are purchased through FFC’s official third party ticketing provider from time-to-time), merchandise and other products from FFC Official Websites or any other official offline sales channels, we will keep a record of your transaction, including what you purchased and when, and any information you provide to us to fulfil the transaction. This may include your name, billing information, telephone number, and delivery address. We will not keep payment card information, except for the last four digits of your payment card number which we keep in case there are any payment disputes or we need to issue a refund. We will ensure that, when handling any information about you relating to a transaction, we comply with the applicable regulations of the Payment Card Industry.
Information you provide to us in response to a survey: We may occasionally contact you to ask for your feedback on FFC products, goods and/or services so that we can make them better and more relevant.
Information you provide to us in response to a job advertisement: We regularly advertise open positions on the Recruitment page of our website which you may apply for by sending your CV to the email address provided.
Information you post online: We may hold and use information and/or user generated content which you post on FFC Official Websites and/or the Official Fulham FC App, including information about your IP address, location and click history.
Information from other companies: We may use publicly available postal address lists and the edited electoral roll to ensure that the information we hold about you is accurate or we may use this information, together with general market research information (for example, demographic information), to add to and enhance our fan database.
Online usage information: If you use FFC Official Websites we may collect your browser type, the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page. In addition, if you use the Official Fulham FC App we may collect information confirming your device type and any GPS location data. Online usage information may be linked to a unique identifier but we do not link online usage information to named individuals. In order to collect online usage information we use cookies and other similar technologies.
Information you provide to us in order to take part in an activity or an event: In order to take part in an activity operated by FFC you may need to provide data such as your name, date of birth, address, ethnicity, sex and relevant medical information. We will also collect data on attendance and performance.
In addition, we may collect your data if you attend an event organised by FFC, including matches, training sessions or events held at the FFC stadium at Craven Cottage, London SW6 6HH, or matches training sessions or events held at the FFC training ground, at Motspur Park, New Malden KT3 6PT.
In most cases, you are not obliged to provide any personal data to us, but in some cases we may not be able to provide goods or services to you unless you provide certain minimum information. By way of example only, where you intend to make a purchase from FFC, we may need to obtain and process certain information about you in order to enter into and perform the contract of sale with you.
Information you provide us when you report an incident at Craven Cottage: If you use the text service to report an incident at Craven Cottage, FFC will collect the telephone number used to report the incident and any other personal information you provide, this may include (by way of a non-limiting example) your name and address. This data will be processed by our third-party provider, Commify UK Limited (company number 04217280) with a registered office at 20 Wollaton Street, Nottingham, NG1 5FW (trading as Esendex). Your data will never be used for marketing purposes but FFC may contact you to discuss the details of your report and/or pass your information on to relevant third parties to assist in the prevention of crime.
Special Categories of Personal Data: FFC may from time to time collect special categories of personal data on you. This includes personal data revealing: racial or ethnic origin, religious or philosophical beliefs, data concerning your health and/or you states of physical or mental health or personal data concerning your sexual orientation.
FFC may collect these special categories of personal data for the purposes of better understanding our fan base, identifying ways to improve communication to all areas of our fan base and to maintain the Club’s commitment to equality and diversity as it relates to all those who engage with the Club. The table below sets out examples of the categories of personal data and the groups of people which may be relevant to this area.
CATEGORY OF PERSONAL DATA |
GROUPS OF PEOPLE (IN RELATION TO A CATEGORY OF PERSONAL DATA) |
Personal data revealing racial or ethnic origin |
People of different racial or ethnic origins |
Personal data revealing religious or philosophical beliefs |
People holding different religious or philosophical beliefs |
Data concerning health |
People with different states of physical or mental health |
Personal data concerning an individual’s sexual orientation |
People of different sexual orientation |
You can opt out of FFC processing your special categories of personal data at anytime by either opting out of any communication sent to you or notifying the Senior Information Officer (details below).